Postage & Packing

• Rates of postage & packing
• Despatch
• Delivery
• Items out of stock

Rates of postage & packing

These rates are set to include both postage and packing. Your orders will be packed with care and where possible in recyclable materials in line with our environmental policy.

Within the UK

Outside the UK

Contact us for a quotation prior to order and payment.

Despatch

Normally orders made and paid for before 1pm on a weekday will be despatched the next working day. Where we do not achieve this we will usually despatch such orders on the second day after the order was made. If you pay by cheque we reserve the right to despatch your goods after your cheque has cleared (please allow five working days for this).

You will receive an email to confirm your order and subsequently to confirm when your order has been posted. In the case where a delay is likely or an item is out of stock we will notify you of the estimated delivery time. If you urgently need an item and want to check we can despatch it immediatley please contact us before making the order.

Delivery

U.K. Most orders are sent First Class (next day delivery for most UK destinations). Some heavier items are sent by Royal Mail Standard Parcels (delivery time 3-5 working days). To keep postage costs low we sometimes split orders into two or more parcels if this is more economical. If we do this the parcels will be marked 1/2, 2/2 etc. so that you know how many parcels to expect.

Europe For orders to destinations outside the UK please contact us for a quotation.

Items out of stock

We keep comfortable stock levels on all items and next day despatch is usual. Where such immediate despatch is not possible we aim to despatch within 3 working days. If an item is out of stock this should be apparent on the website when ordering. Please contact us if you wish to place an order for this item before it comes back into stock. Most items are re-stocked within 2 weeks of being out of stock.

Please contact us if you have any queries.